Features
One inbox, every channel
Email, chat, and social messages land in the same shared inbox — nobody's digging through four tools to find where a customer actually wrote in.
Built around conversations, not tickets
No ticket numbers, no status dropdowns to babysit. A conversation is either waiting on you or it isn't.
Context without asking
Every message shows the customer's history automatically, so nobody has to ask "can you remind me what this is about?" before replying.